> I've got my contacts imported into BCM and am ready to really start using > it. > I hit a few big snags and need suggestions/solutions/work arounds. > > 1) I need to send the direct mail letter from a marketing campaign to my > business contacts mailing address. Sounds easy, right? It's not. I'll > see > if I can make this clear enough to follow. > A) If you choose Tools, Mail Merge directly from Outlook, you can see ALL > the database fields, including Mailing Address, and print your letters > that > way. It works. BUT, it doesn't record the mailing in a marketing > campaign. > B) If you make a marketing campaign and then try to merge (or launch) it, > you don't have access to that mailing address. WHY? HOW DO YOU FIX THIS? > > 2) Marketing campaigns record what letter you sent to people, but don't > put > a history record in the business contact stating that they got the letter. > WHY? HOW DO YOU FIX THIS? This was such a no brainer, that when testing > BCM, I assumed it had it. Bad move on my part. > > I'm willing to write code, buy add-ins, or whatever it takes to solve > these > two snags. Thanks in advance for your assistance.