I posted on 3/1 and was told to enable logging. I didn't understand and enabled Outlook logging. This time I enabled BCM logging. Below is my original post and at the bottom is the section of the log that may relate this problem. I can't see anything wrong but hopefully someone can. I've uninstalled BCM and reinstalled and no improvement. For some reason Help / About BCM disappears when this problem occurs. That is probably why I only enabled Outlook logging the first time; I couldn't see About BCM. The interesting part is that I do nothing with BCM to create this problem. All I have to do is go from Mail to Contacts and back again and the problem occurs with every folder selection. Driving me NUTS! 3/1/08 Post: I'm having an annoying but intermittant error message popup in Outlook 2007 with the following message: "Business Contact Manager for Outlook could not complete your last action or actions. Please try again." I've searched the Web and this group but the few solutions available don't work. If I reboot Outlook then the problem goes away for a while. Clicking on a folder in Contacts starts the problem and after that clicking on any folder in Outlook launches the popup. This install is months old and the problem is new. I have installed a few other programs but nothing odd. All normal business programs and utilities. I recently updated Office Accounting but there was no immediate problem after that. I can access my contacts in BCM and everything I've tried works well. The database is at least working. Outlook 2007 with latest updates Office Accounting 2008 installed but not connected to BCM. XP SP3 with latest updates Help is deeply appreciated! - jim Santa Clara, CA [V] [12:39:56.8437500]Iris.Mapi.MessageStore: MSLogon::CompareEntryIDs:Return: 0x038f9908, 0x00000000 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: IMSLogon::CompareEntryIDs:Enter: 0x038f9908 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: MSLogon::CompareEntryIDs:Return: 0x038f9908, 0x00000000 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: IMsgStore::CompareEntryIDs:Enter: 0x038a7fb8 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: MsgStore::CompareEntryIDs:Return: 0x038a7fb8, 0x00000000 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: IMAPITable::Abort:Enter: 0x104b0688 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: MAPITable::Abort:Return: 0x104b0688, 0x00000000 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: IMAPIProp::GetIDsFromNames:Enter: 0x038a7fb8 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: MAPIProp::GetIDsFromNames:Return: 0x038a7fb8, 0x00000000 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: IMAPIProp::GetIDsFromNames:Enter: 0x038a7fb8 [V] [12:39:56.8437500]Iris.Mapi.MessageStore: MAPIProp::GetIDsFromNames:Return: 0x038a7fb8, 0x00000000 [V] [12:39:56.8593750]Iris.Mapi.MessageStore: IMsgStore::CompareEntryIDs:Enter: 0x038a7fb8 [V] [12:39:56.8593750]Iris.Mapi.MessageStore: MsgStore::CompareEntryIDs:Return: 0x038a7fb8, 0x00000000 [V] [12:39:56.8593750]Iris.Mapi.MessageStore: IMAPITable::Abort:Enter: 0x104b0688 [V] [12:39:56.8593750]Iris.Mapi.MessageStore: MAPITable::Abort:Return: 0x104b0688, 0x00000000 [V] [12:39:56.8593750]Iris.Mapi.MessageStore: IMAPITable::Unadvise:Enter: 0x104b0688 [V] [12:39:56.8593750]Iris.Mapi.MessageStore: MAPITable::Unadvise:Return: 0x104b0688, 0x00000000 [V] [12:39:56.9531250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:39:56.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:39:57.0312500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [E] [12:39:57.0468750]BCMRes: Exception from HRESULT: 0x800A01A8 [E] [12:39:57.0468750]BCMRes: at Microsoft.Office.Core.CommandBarControl.set_Visible(Boolean pvarfVisible) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MenuUndoRedo.HideOutlookMenu(Int32 menuItemId) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerMenubar.StandardMenus() at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerWrapper.SetMenuState(Boolean IsBCMStoreChange) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerWrapper.HandleFolderSwitch(Boolean IsBCMStoreChange) [V] [12:39:57.0468750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [V] [12:39:57.2343750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:39:57.2343750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:39:57.3906250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:39:57.3906250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:39:58.4375000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:39:58.4375000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:39:59.0156250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:39:59.0156250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:39:59.2656250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:39:59.2656250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:39:59.3906250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:39:59.3906250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:39:59.4843750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [E] [12:39:59.4843750]BCMRes: Object reference not set to an instance of an object. [E] [12:39:59.4843750]BCMRes: at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CommandBarButtonWrapper.set_Visible(Boolean value) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.SingleMenuItemContainer.SetCommand(OlItemType itemType, CommandBarControls controls, Boolean visible) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerMenubar.ExplorerActionsMenu(MAPIFolder currentFolder, Boolean shortCut) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerWrapper.SetMenuState(Boolean IsBCMStoreChange) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerWrapper.HandleFolderSwitch(Boolean IsBCMStoreChange) [V] [12:40:02.7500000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [V] [12:40:02.7812500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:40:02.7812500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:40:03.0937500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:40:03.0937500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus [V] [12:40:03.8437500]Iris.Mapi.MessageStore: IMAPITable::GetRowCount:Enter: 0x104a4a08 [V] [12:40:03.8593750]Iris.Mapi.MessageStore: MAPITable::GetRowCount:Return: 0x104a4a08, 0x00000000 [V] [12:40:04.3125000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [12:40:04.3125000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:RepublishingMenus