I've a question... If I'm running a telemarketing campaign myself and I import roughly 1000 leads a week, because I will call 200 businesses a day. What is the best way to set this process up in BCM where I can efficiently see my lead information and status of my accounts as they move from lead -> prospect -> opportunity -> $$$$ ;) I used to use zoho CRM to do this but as my campaigns get more sophisticated I need better follow-up and would like to track emails notes call logs and pretty much any interaction with the accounts for that matter... i love the way BCM looks and I enjoy the feel of outlook... hopefully with your responses I can find a way to integrate this solution.