Have you tried a new mail profile? Have you run scanpst.exe?
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
How to ask a question:
http://support.microsoft.com/KB/555375
After furious head scratching, Stusilver asked:
| Outlook "encounters a problem" and crashes whenever I try to add a
| phone number to a contact. It does the same when I go to the
| Customize menu. I've uninstalled and reinstalled my Office XP, and
| made sure I have all the right updates. The problem persists. Any
| ideas?