Brian, we're not dealing with the address book view in Outlook here. We're
dealing with the address book view in Word--different animal entirely
although based on the same MAPI transport. In Word, the address book shows
_all_ Contacts just as it should since in Word you have use for postal
addresses, not just electronic addresses. However, to make the connection
between Word and Outlook Contacts, versions must match and you must jump
through the same hoops to configure the Outlook address book service as you
do in Outlook. When the address book view in Word shows only electronic
addresses, it means that version don't match or that the Outlook Address
Book service is corrupt.
OP needs to follow the steps I posted. I didn't cross post those steps to
the Word group but will now since that's where the thread is continuing:
--Outlook and Word versions must match to support mail merge and the insert
address functions. There is an outside chance that if you upgrade Outlook
correctly (clean install of Outlook, completely new profile and correct data
migration), you could start a merge from Outlook, not Word. Try it. The
error message will tell you very clearly if it won't work.--