"John S. Sapyta." <jsapyta@cox.net> wrote in message
news:ONYqmpWKJHA.5820@TK2MSFTNGP02.phx.gbl...
> Here's the problem in a nutshell, my father uses outlook '03 and he
> collects
> a lot of mail, via an e-mail group he's on or other e-mails. Now, Outlook
> has become un-useable so that he can not receive any more e-mails. And I'm
> trying to get it sorted out for him but I have no knowledge of Outlook and
> so I'm at a loss on what to do.
>
> He had in the past this exact same problem with outlook 2000, then he
> upgraded to '03 thinking that it would help but it hasn't. So that's the
> problem in a nutshell.
Sounds likely, then, thay he's still using the old Outlook 2000 PST. If
this is an IMAP account (AOL or grmail, for example), then there's nothing
you can do about it except to move messages off the server to another PST
kept locally, since Outlook 2003 always uses the old ANSI format for its
IMAP PSTs, and it's the PST format that has the limit. If, however, it's a
POP account, then you should migrate the data to a Unicode PST (the new
format that Outlook 2003 introduced), which can hold 100 times more data (at
a minimum) than the old format can. See if this helps:
http://www.slipstick.com/outlook/ansi-to-unicode.asp
Brian Tillman [MVP-Outlook]