|
- Subject: Re: "Could not connect to server" error when accessing Outlook 2003 vi
- Author: Hal Hostetler [MVP P/I]
- Date: 02 Jul 2008
- References: 1
If you have an Anti Virus scanner on this machine and its setup to scan
email, disabling the email scanning feature is often not enough to stop
problems the scanner might be causing (this is particularly true with both
Norton and McAfee products); you should try uninstalling the application and
doing a custom re-install without any email scanning modules. You do not
need email scanning anyway; it is redundant, all it does is cause problems,
and the system will still be fully protected without it, provided the
resident file system scanner is kept up to date.
Hal
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com
"LindaD" <LindaD@discussions.microsoft.com> wrote in message
news:D99B0AE2-69E1-4920-AF7B-555E936E2E63@microsoft.com...
> Hi,
>
> I'm looking for help with a problem that I'm working on. I have a user
who
> uses Remote Desktop to connect to her office computer and check her email
in
> Outlook 2003 SP3. She is unable to send (SMTP) or receive emails (POP3)
and
> when testing the account settings, we get the following errors:
>
> Log onto incoming mail server (POP3): Outlook could not connect to the
> incoming mail server (POP3). The problem could be your SSL or port
setting
> for the incoming server. Verify your port and SSL settings under More
> Settings on the Advanced tab.
>
> Send test e-mail message: Outlook could not connect to the outgoing mail
> server (SMTP). The problem could be your SSL or port setting for the
> incoming server. Verify your port and SSL settings under More Settings on
> the Advanced tab.
>
> The interesting aspect of this problem is that if I reboot the computer
and
> then RDP into it, the test of the account settings works fine and emails
are
> sent and received without a problem. But if I then close Outlook, log off
> the computer and reconnect again with RDP, the errors recur until I reboot
> the computer again. I have tested RDP from home as well as from within
the
> network. It is not a firewall or anti-virus issue as I've tested with
them
> both disabled. The problem does not occur if I physically sit at the
> computer and check email. This started happening about mid June and I
have
> no information from the user on what might have changed.
>
> I have enabled logging in Outlook but do not see anything revealing in the
> resulting log.
>
> Does anyone have any ideas on what might be happening or where I should be
> looking?
>
> Thanks in advance for your help and suggestions.
>
> Linda
>
> --
> Linda
> Golden, CO
| 02 Jul 2008 | "Could not connect to server" error when accessing Outlook 2003 vi | .LindaD |
| 02 Jul 2008 |  Re: "Could not connect to server" error when accessing Outlook 2003 vi | .Hal Hostetler [MVP P/I] |
| 03 Jul 2008 |  Re: "Could not connect to server" error when accessing Outlook 200 | .LindaD |
| 03 Jul 2008 | Re: "Could not connect to server" error when accessing Outlook 200 | .Brian Tillman |
All times are in (US) Eastern Daylight Time (GMT -4:00)