Do you have rules that move mail to sub-folders? Seems that this has an impact on whether a new message notification sound is played. Post all replies to the group to keep the discussion intact. How to ask a question: http://support.microsoft.com/KB/555375 After furious head scratching, deafdog asked: | I am running Window XP Pro SP 3 and Outlook 2003. | | I want to change my email notification sound so I did so in Windows | and can play it back just fine (in Control Panel) after I change it. | | When I get a new email, I hear nothing. | | I tried to rename my desire WAV file to the default Windows XP | Notify.wav and it still plays, but I hear nothing when I get a new | email in Outlook. | | I tied to create a new scheme and it still does not work when a new | email comes in. | | If I put the original Windows XP Notify.wav back, it plays manually | but not when I new email comes in. | | I know this worked when I was running Windows 2000, but that was a | long time ago and I just changed it in XP for the heck of it. I don't | use my speakers that much, so it has probably been like this for a | long time and I just noticed it when I wanted to change this | particular sound. | | The other Windows sounds seem to work okay except this one. | | Any ideers out there?