> We are experiencing some random issues with Outlook 2007 where a user will > open Outlook and will immediately get a pop-up that states "This information > service has not been configured. Select an existing file to configure, or > type the name of a new file to create". Clicking OK lets you select a new or > existing PST file. Choosing either causes another pop-up stating "Properties > for this information service must be defined prior to use". Clicking OK sends > you back to the original pop-up. During this loop, Outlook is unusable and > the only way to exit the application is using Task Manager to kill the > process. During this process Outlook creates hundreds of Personal Folders. > > We have tried creating a new Outlook profile and uninstalling and > reinstalling Office, but the issue always seems to come back within a few > days. The only definitive solution we have found so far is to give the user a > new machine, which obviously isn't going to work. > > Any ideas? > > Thank you, > Gary