> We are experiencing some random issues with Outlook 2007 where a user will
> open Outlook and will immediately get a pop-up that states "This
> information
> service has not been configured. Select an existing file to configure, or
> type the name of a new file to create". Clicking OK lets you select a new
> or
> existing PST file. Choosing either causes another pop-up stating
> "Properties
> for this information service must be defined prior to use". Clicking OK
> sends
> you back to the original pop-up. During this loop, Outlook is unusable and
> the only way to exit the application is using Task Manager to kill the
> process. During this process Outlook creates hundreds of Personal Folders.
>
> We have tried creating a new Outlook profile and uninstalling and
> reinstalling Office, but the issue always seems to come back within a few
> days. The only definitive solution we have found so far is to give the
> user a
> new machine, which obviously isn't going to work.
>
> Any ideas?
>
> Thank you,
> Gary