>I am running Windows Vista and Office Professional 2007 on an Acer Extensa
> 5420. I installed office and everything works fine except outlook. I am
> connecting to mail.charter.net and I can receive e-mails, but I cannot
> send
> any. I have set the configurations with mail.charter.net for both
> incoming
> and outgoing pop3 settings and also with pop.charter.net for incoming and
> smtp.charter.net for pop3 settings. Both configurations will receive
> messages, but neither will send. These configurations work for Outlook
> express and webmail, there is nothing wrong with my account. I have
> successfully configured two other machines, but this one is giving me the
> most grief.
> When I try to test settings or send a message I get an error that says
> Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
> e-mail server. If you continue to receive this message, contact your
> server
> administrator or Internet service provider (ISP).
> I contacted my isp and they said since it works with outlook express and
> webmail then it has nothing to do with the account and they do not support
> anything beyond webmail access.
> I do not need to authenticate, so I left the box unchecked in mail set up
> as
> well as in addition settings.
>
> Yes, I did follow the instructions to the T from
> http://charter.com/customers/support.aspx?supportarticleid=1410. When
> that
> did not work, I contacted customer support for charter
> and they gave me the alternative to try (using pop.charter.net and
> smtp.charter.net) since neither worked for outlook 07 but both work for
> Outlook express and web mail, they instructed me to seek support from
> outlook.
>
> I do not have any AV Scanning the mail. This is my laptop that the
> problem
> exists on and I rely on it every time I leave the house. It goes with me
> to
> school, to work, to my kids multiple practices, etc. So using another
> machine where the configurations are working is rarely an option.
> Please help~
>