Have you tried using Detect and Repair? It is under the Help menu in any
Office program.

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Cowboy12 asked:

| I tried to add a new profile using the link that you provided below
| but I get an error message "There was an error accessing your system
| registry". To start with, I needed to perform a 'Restore System' and
| reload the operating system (XP) and Office 2003. I did this and
| everything works fine except for Outlook. I reinstalled Office 2003
| once again and still no luck. I get the 'registry or Installation
| problem' message when I go under "Tools" and try to add a new email
| account. Any ideas?
|
| "The Illusionist" wrote:
|
|| You need to create a new profile:
|| http://support.microsoft.com/kb/315048
|| http://www.howto-outlook.com/faq/newprofile.htm
||
|| ~RR
||
|| "Ky" wrote:
||
||| I am having the same problem on 2 newly reinstalled Dell Laptops.
|||
||| "TonyS" wrote:
|||
|||| Have you managed to get round this problem, you have described the
|||| problem I have.
||||
|||| Thanks
||||
|||| Tony
||||
||||
|||| "corpengineer" wrote:
||||
||||| Hello there:
||||| We have a machine that was reinstalled w/ XP Pro SP3 (parallel
||||| install, not wiped). Install went okay, but after installing
||||| Office '03, Outlook opens w/ error 'The operation failed due to a
||||| registry or installation problem...'. Also, when going to create
||||| a new email profile, we get error messages that it can't access
||||| the registry, when we click on the buttons (add emaill account,
||||| etc.) nothing happens. Don't want to wipe the machine
||||| completely, is there a way to reinstall the mail profiles
||||| component, and/or all the mail components. Tried add/remove, no
||||| luck.
||||| Thanks.
||||| -Jonathan