Are they using Outlook 2000? You cannot load custom icons in add-ins for
that version, such as those loaded from a file or a resource file. You
need to use the CopyFace and PasteFace methods with built-in icons only.

Eric Legault [MVP - Outlook]
MCDBA, MCTS (Messaging & Collaboration, SharePoint Infrastructure, MOSS 2007
& WSS 3.0 Application Development)
Collaborative Innovations
-> Try Picture Attachments Wizard For Microsoft Outlook <-
Web: http://www.collaborativeinnovations.ca
Blog: http://blogs.officezealot.com/legault

"Minor, Thomas" <Thomas.Minor@newsgroup.nospam> wrote in message
news:u0KhYbNwIHA.1936@TK2MSFTNGP04.phx.gbl...
> Hi all,
>
> I have a problem with an Outllok AddIn.
>
> Our AddIn creates a CommandBar and adds some buttons to it.
> Depending on the context of the user actions (ie which message type is
> highlighted, is a contact highlighted..) some buttons
> are enabled or disabled. This runs flawlessly on most of our customers
> enviroments.
> We now have one customer where the following problems occur:
>
> On some or most buttons the icons are missing. The button is there and can
> be used, but there is no icon.
> We have a 'restore Toolbar' option in our settings dialog wich, under the
> hood, removes all buttons from
> the CommandBar and then adds them again. Interstingly, after each hit on
> the restore-button, a different set of
> Icons is displayed on the CommandBar until finally, after a non
> deterministic count of tries, all icons are displayed.
> This ist not quite the way we would like this to function.
>
> The enviroment is Windows Server 2003, Terminal Server Mode, Citrix
> Metaframe and Outlook 2000 SR3
>
> Any hints are strongly appreciated...
>
>
> --Thomas
28 MayIcons disapear from a CommanBar.Minor, Thomas
28 May|- Re: Icons disapear from a CommanBar.<elegaultZZZ@REMOVEZZ...
28 May|  |- Re: Icons disapear from a CommanBar.Ken Slovak - [MVP - O...
29 May|  \ Re: Icons disapear from a CommanBar.Minor, Thomas
28 May|- Re: Icons disapear from a CommanBar.Ken Slovak - [MVP - O...
15 Sep|  \ Re: Icons disapear from a CommanBar.Hichem S
15 Sep|     \ Re: Icons disapear from a CommanBar.Ken Slovak - [MVP - O...
15 Sep|        |- Re: Icons disapear from a CommanBar.Hichem S
16 Oct|        \ Re: Icons disapear from a CommanBar.Minor, Thomas
29 May\ Re: Icons disapear from a CommanBar.Jialiang Ge [MSFT]
29 May   \ Re: Icons disapear from a CommanBar.Jialiang Ge [MSFT]
29 May      \ Re: Icons disapear from a CommanBar.Minor, Thomas
30 May         \ Re: Icons disapear from a CommanBar.Jialiang Ge [MSFT]
02 Jun            \ Re: Icons disapear from a CommanBar.Jialiang Ge [MSFT]
05 Jun               \ Re: Icons disapear from a CommanBar.Minor, Thomas
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