I use Exchange 2003 and Outlook 2003. I have created a custom Work Order task form in Outlook and published it in the Public folder. The form allows various people to approve steps (user fields) in the Work Order task . This procedure works fine for everyone in the company except for 2 people. When they get to a certain step, they seem to revert back to a previous step (user field state) in the process. The first person who received this problem has a new computer built from scratch. She has now moved to another position in the company. Her replacement is now getting the same problem. - Their profiles are the same as others who work fine. - We have cleared the forms cache. - She has logged on to another machine and tried it. It works OK initially and then she will start getting the problem on another machine.