One month ago Lookeen stopped indexing for me. I used the application's built-in "dump" that sent information to 'lookeen.net', and never got a response. I made an entry in their blog, and got no response. I posted a question on their 'Installation' forum, and never got a response. I am left to conclude that Lookeen is a dead product, as far as support goes. I have replaced Lookeen with X1 which is functionally equal and seems to have better support.