Hi, I've seen a problem whereby whenever a user creates a new email message, or replies to an existing one, all of their text is underlined. I identified this as being due to the normal.dot template. I edited normal.dot so that underline isn't selected and saved. This fixed the problem with replying to emails, however they still have the problem when composing new emails?!?!? FYI when opening a new word document, underline is off. Anyone know how to fix this? Cheers, H