gamer2k4@gmail.com <gamer2k4@gmail.com> wrote:
> Recently, our company has switched to the OnlyMyEmail spam filtering
> service, and about that time, received emails stopped being displayed
> in HTML and are now displayed only in plain text. The "Read all
> standard mail in plain text" option IS unchecked, so that can't be the
> problem. Also, emails sent locally (from one of our email accounts to
> another) are unaffected. Finally, the support page for Outlook 2003
> lists this as a possible cause: "On the way to the recipient, the
> message might have been routed through an e-mail server that doesn't
> support formatted messages."
>
> All of the above leads me to believe that the problem is on
> OnlyMyEmail's end, but we've sent them an email and they've denied
> that they're the cause of it. Has anyone else had a problem like
> this, or is there something else that may be causing this problem?
Can you connect to the mail service via a web browser and examine the
message before Outlook downloads them? Can you temporarily disable the
service or is it a remote service that you can't control?
Brian Tillman [MVP-Outlook]